Subject: destroyed handbag
Tracking ID: 1PM-6V8-JWRP
Ticket status: Waiting reply from staff
Created on: 2012-09-06 05:16:06
Updated: 2025-04-12 11:52:04
Last replier: Staff
Category: Warranty
Replies: 26
Priority: High
Date: 2012-09-06 05:16:06
Name: ulrike abatzidis
Email: ulliabatzidis@aol.com
IP: 195.93.60.9
Message:
I bought c4+ Clearomizer from you shop and now i have a big problem,because of your clearo,izer.
a 300 Euro leatherhandbag is ddestroyed,because your clearomizer was loosing liqid.
Pleaae give me an answer.
I didnt make any mistake,i handled the clearomizer in the right way,but liquid came out.
despite i handled the clearomizer with care,liqud came on my expensive leatherbag.
Í hope you will be serious with me and help me with this very unhappy problem in a good way.
Regards,
Ulrike Abatzisis
Wilhelmshöher Allee 277
34131 Kassel
Telefon.0049 561 38023
Date: 2012-09-06 19:56:31
Name: Support 02
Message:
hi,
sorry for this problem!
is it possible for you to send us a pic?
also,please allow us to have one question:
you once ordered 4 pcs vision,v1 from us 4 months ago,
so you just began to use them?
regards!
Date: 2012-09-07 12:37:22
Name: ulrike abatzidis
Message:
Yes i just started to use them,because i used several others before they were out of order.
I orderd a lot and now it was the time to use a new c4+clearomizer from your shop.
It was on Saturday,i went to a store and i didnt wantet to loose or forget my E-zigarette and placed it on the bag,while i tried some shoes and than i saw the big mess.
i tried to remove the spots,but it didnt work.
now im really unhappy,bebause it is a Miu Miu bag,wich was not very cheap.
i tried to make some pictures,i think you can see the spot very clear on the left side.
Sometimes i have also liquid in my mouth,i cant understand how this happens.
With regards,
Ulrike Abatzisdis
i tried to send pictures but it does not send.can i send it attached on an email?
Date: 2012-09-07 15:42:18
Name: ulrike abatzidis
Message:
n
Now i will try a´gain to attach the pictures,i made them smaller.
Date: 2012-09-10 19:23:07
Name: Support 02
Message:
dear ulrike,
thanks for your photos!
quite sorry for this problem.
but we never get complaint about the leakage problem for vision,so we guess this happened may be due to the tip.
the tip was not placed tightly,so it leaked out from there.
do you have any way to clear the spot?
regards!
big sale from 18th to 20th
Date: 2012-09-11 05:05:26
Name: ulrike abatzidis
Message:
I tried to clear the spot,and i didnt made any mistake with the clearomizer,like wrong use.
Everything i did with clearomizer wass right,i know how to use them.
but its tragig,that i have the spot on my expensive bag.
If the spot is hided it wouldnt be a problem for me,but it is in the front of the bag,that makes me upset.
so it would great,if you can make me an offer,to solve my problem a little it.
For sure you have an insurence,that you can refund me some money in a way.
Many Greeting ,
Ulrike
Date: 2012-09-11 05:12:47
Name: Support 02
Message:
hi,
thanks for your timely reply.
but we are a little confused"For sure you have an insurence,that you can refund me some money in a way'
would you please make it clearlier?
regards!
big sale from 18th to 20th
Date: 2012-09-11 09:05:41
Name: ulrike abatzidis
Message:
Hello,i have an insurence,but in this case they will not pay and it was your product,that make the mess on my bag.
That why i think in case,of a problem you have an insurance,to make it good.
many greetings,
Ulrike
Date: 2012-09-12 20:26:53
Name: Support 02
Message:
hi,
sorry,we don't have an insurance on this.
but we will try our best to find a way to make you feel satisfied.
please advise whether you need us to send you some new visions?
regards!
big sale from 18th to 20th
Date: 2012-09-14 04:53:47
Name: ulrike abatzidis
Message:
Ok,what are you going to do?
Im really upset,because my bag is destroyed:-(
I think you have a big company and you should find a solution,even without insurance.
Regards,
Ulrike Abatzidis
Date: 2012-09-17 03:45:07
Name: ulrike abatzidis
Message:
Hello,
im really concerned.
Dont i get a satisfying answer from you.
I bought your product,you got my money.
Now i have a problem and you dont care at all.
I dont think that this is the way to solve problems.
Date: 2012-09-17 04:11:42
Name: Support 02
Message:
hi,ulrike!
we has been paying more attention to your issue once we get your ticket.
this happened,it is really a pity.
we are still trying to find a way to make you feel better,even
although as we said in previous message,we don't have an insurance.
we can try our best to compensate you.
here are 2 ways:
1.we can send you 2 new visions
2.we can refund you money for 1pc vision.
please advise whether one of them is acceptable for you?
regards!
big sale from 18th to 20th
Date: 2012-09-17 15:42:24
Name: ulrike abatzidis
Message:
i do not really understand.
What do you mean with refund money or send 1 pc vision?
I bought the bag second hand in a very good condition for 300 Euro.
No it is disturbed as you could see on the pictures.its loosing its value.
This is my big problem and fear.
i guess you are a big company and you should refund me the loose of value.
Regards,
Ulrike Abatzidis
Date: 2012-09-18 05:42:12
Name: Support 02
Message:
hi,
sorry for confusion!
It is really pity for this thing happened.
we show our sympathy on this problem.
but we are only able to try our best to do what we can to to share the loss
with you,since it should not be our fault to cause this problem,there are 2 reasons:
1.According to the warranty terms,
this item has no any warranty,it is the industry's rule,as well our company.
2.when you used it,you put the cartomizer into the bag
you know,it is not a correct way.
it is better to put ecig into a case,otherwise,the cartomizer may get damaged due to collision or loose due to movement,then cause leakage.
Based on them,we should not have no any responsility for this issue,right?
of course,we know that it was spotted by the liquid from the vision we sent to you.
so as we stated in last message,we are willing to try our best to give you some compensation.
option 1：
we can send you 2 new visions
option 2:
we can refund you money for 1 vision
you can choose either of them.
by the way,we also try to find some informations about how to clean the spots on leather products and know that this item:
Amway L.O.C. Multipurpose Cleaner
is quite useful.
maybe you can have a try.
that's really what we can do.
if these still cannot make you feel satisfied,then we really don't know what we can do about this.
Because we do refunds for customers needs reasonable reasons.
we appreciate your understanding!
also,hope that cleaner will help you resolve that problem.
regards!
big sale from 18th to 20th
Date: 2012-09-19 03:59:47
Name: ulrike abatzidis
Message:
Im very sad,how could i know,that i cant put them on my bag,it is nowhere written,that it can cause problem.
Anyway,i must agree the offer,and you can send me 2 new visions.
I dont know the leathercleaner.
you could make me a gift and give me the leathercleaner,It would make me happy.
My Adress:
Ulrike Abatzidis
Wilhelmshöher Allee 277
34131 Kassel
Germany
Regars
Date: 2012-09-19 05:03:30
Name: Support 02
Message:
hi,
really sorry!
we are not able to provide this kind of service.
actually,you are able to find this cleanr easily everywhere.
if you agree,then we will send you 2 pcs new visions tomorrow.
regards!
big sale from 18th to 20th
Date: 2012-09-19 13:09:15
Name: ulrike abatzidis
Message:
Ok,what can i do,im really unhappy,im sure you can do more for me,if you really want.
so please send me 2 peaces.
Regards
Date: 2012-09-20 02:48:30
Name: Support 02
Message:
hi,ulrike!
we really do what we can do on this issue.
so today we will send you 2pcs versions and
1 small case(you can place the ecig into it )
regards!
big sale from 18th to 20th
Date: 2012-09-20 04:37:05
Name: ulrike abatzidis
Message:
ok
Date: 2012-09-20 04:38:22
Name: ulrike abatzidis
Message:
i need low resistance for ego t akku,
and i have already a case,do you have something else?
Date: 2012-09-20 04:40:04
Name: Support 02
Message:
hi,
it means you need an ego T lr atomizer atomizer?
so you need type A or type B?
regards!
big sale from 18th to 20th
Date: 2012-09-20 04:46:16
Name: ulrike abatzidis
Message:
No i need c4+ clearomizer but for ego t akko with low resistence.
Date: 2012-09-20 04:48:15
Name: Support 02
Message:
hi,
we understand now!
so we send you 2pcs 2.1-2.4ohm for your ego-t battery?
is it ok?
regards!
big sale from 18th to 20th
Date: 2012-09-21 13:31:48
Name: ulrike abatzidis
Message:
Yes i think this is ok.
Date: 2012-09-21 21:45:57
Name: Support 02
Message:
hi,
we did send it to you 2 days ago.
did you get a new tracking number?
regards!
big sale from 18th to 20th
Date: 2012-09-22 05:07:11
Name: ulrike abatzidis
Message:
no,there is no tracking number.
Cant you refund me a little money for my destroyed bag on my paypal accountßi dont expect much,but maybe a small amount?
Date: 2012-09-23 23:51:57
Name: Support 02
Message:
hi,
this is the tracking number for you；
RA603640857CN
As discussed in previous message,we can refund you for 1pc vision or send you 2pcs vision.
and you let us send you 2pcs visions,so we are really sorry,we cannot refund you money now.
regards!
big sale from 18th to 20th
--- End of ticket ---